Sales Tax Information: Sales Tax:
We are required to charge sales tax on all orders shipped to addresses in Indiana and California.. Orders shipped outside of Indiana or California will not be charged sales tax.

Shipping Information:

Shipping Information:

Orders are not shipped the same day as the order is placed.Your order will be shipped directly from the manufacturer’s warehouse within 72 hours of the time you place the order. During peak seasons such as Christmas, shipping time may be longer. We will do our best to keep you informed of shipping times that exceed the norm.

The standard UPS shipping times apply from that point in time. Orders placed over the weekend will be processed the next business day.

We offer FREE UPS Ground shipping within the Continental United States on all of our products (except Bulk Orders or Customized Orders.) UPS Ground Shipping delivery can take 7-10 business days from the date the product(s) leave the warehouse. Products shipping to Alaska or Hawaii must select UPS 2nd Day Air. We also offer UPS 2nd Day Air and UPS Next Day Air Shipping for an additional fee.



UPS 2nd Day Air and UPS Next Day Air rates are calculated based on the dimensional weight of the item. The price will be displayed upon checkout.

Please Note: Even if you select an expedited shipping method (UPS 2nd Day Air or UPS Next Day Air) the product may still take up to 72 hours to leave the warehouse. Please email us at shipping@bluehamptonpicnic.com if you need additional information on shipping.


Canadian orders must select “UPS Standard to Canada” or “UPS Worldwide Expedited.” All prices are in US Dollars.

Refund, Returns and Cancellation Policies:

Warranty:
Blue Hampton Picnic is so confident in the integrity of the products that we offer a 100% satisfaction guarantee for the life of the product.
Everyone at Blue Hampton Picnic understands that we must earn the right to your business on a daily basis.
Products purchased through Blue Hampton Picnic are warranted to be free from defects in materials and workmanship for the life of the product. Our warranty applies when the product is used for the purpose intended, and does not apply to damage caused by typical wear and tear, unreasonable use, or neglect. If you have additional questions regarding the warranty of our products, email us at: warranty@bluehamptonpicnic.com

Return/Exchange Policy:
You may return any item purchased from Blue Hampton Picnic, less shipping charges (if any) and a 20% re-stocking fee, within 14 days of the delivery date. Return shipping charges are the responsiblity of the customer. Please follow the instructions below for ALL returns:

Return Instructions:

1. Re-package your return in the original shipping carton. Be sure to tape it securely.
2. Email us at returns@bluehamptonpicnic.com and let us know the reason for the return, along with your order number, name, and payment method.
3. We will contact you promptly with a Return Authorization Number, along with the address where you should send the item to be returned.



Frequently Asked Questions:

FAQ

WHERE DO YOU KEEP THE FOOD?

Almost all products have ample storage space for all of the items that make a picnic complete. Many products feature insulated food sections, wine duffels, and food storage containers.

HOW LONG DOES THE FOOD STAY HOT / COLD?

Our Thermoguard insulation keeps your food at the proper temperature for 5-8 hours depending on the outside temperature. Separate hot / cold packs are also available to keep your items fresh for longer.

HOW CAN I ORDER SPARE / REPLACEMENT PARTS?
Blue Hampton Picnic can help you order spare/replacement parts. Please email us at parts@bluehamptonpicnic.com and let us know what you need and we will be happy to assist you. Please be sure to specify the product model.

WHAT ABOUT CUSTOM ORDERS? Blue Hampton Picnic is happy to assist you with a custom order. Please email us at customize@bluehamptonpicnic.com with your customization ideas and we will be happy to work with you on what options are available.